How to use the tech support

The login is done on the homepage under "Support"

Once logged in you will have access to the ticket management and knowledge base with all the articles, guides and materials.

For ease of use, Click here to save the page to your bookmarks.

Support Ticket :

By clicking "Support" in the left column, top, you have two buttons: "open ticket" and "List ticket."
Pressing "Open Ticket" have access to the insertion of a support request.
In a new ticket you can enter:
- Title
- Problem Description
- Attached Files
For adding attachments, click on "Attached Files", then press the "Choose File" and select the file from your PC. Once this is done, remember to press the "Attach" button, otherwise your attachment is not saved!
Another very important button is the "Save" button, which will confirm the insertion of the support request.
When entering a new ticket or a reply to it, the software will send you a notification via email to the email tied to your account (please check the spam).
The "Ticket List" in the "Support", is simply a list of your current and past support requests. We populated the database with older or demonstration of the ticket, so you get an idea of how the software works.
The operating system is pretty intuitive: once logged in you insert the ticket, which is taken into care.
The communication with the technicians is on the ticket page and once resolved the issue the ticket will be marked as closed by our staff.

The creation of dpidgprinting.com account, you will also be given access to the knowledge base of DG DPI PRINTING Ltd., where you can find manuals, FAQs, Drivers and Software, ICC profiles.
To browse the knowledge base, select the button on the brand of your machine (on the left column of the page support) to have access to documentation and other resources.